Frequently Asked Questions
Everything you need to know about Spigen products, shipping, and support.
How do I know if a Spigen case will fit my specific phone model?
Each product page lists compatible models in the title and description. You can also verify your device model in your phone's settings under 'About Phone' to ensure a perfect fit before purchasing.
What is Spigen's return policy for damaged or defective items?
We offer a 30-day money-back guarantee for items purchased directly from our store. If your product arrives damaged or develops a manufacturing defect, please contact our support team with your order number for a replacement.
Do Spigen screen protectors work with ultrasonic fingerprint sensors?
Yes, our NeoFlex and Glas.tR series are specifically engineered to be compatible with most modern on-screen fingerprint sensors, provided the installation instructions are followed precisely.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for customers who need their protective gear delivered sooner.
Are Spigen cases compatible with wireless charging and MagSafe?
Most of our cases are thin enough to support Qi wireless charging. For MagSafe specific functionality, please look for our 'MagFit' lineup which includes integrated magnets for a secure connection.
How can I verify that my Spigen product is authentic?
Every authentic Spigen product comes with an authenticity slip containing a unique 10-digit serial number. You can verify this code on our official website to ensure you have a genuine product.